Our charity

Our vision

We want a world where difference is celebrated and valued, where discrimination is eliminated and where optimum health and wellbeing for all is a collective goal

Our mission

  • We promote health and wellbeing through our transformative services to anyone experiencing issues relating to gender, sexuality, diversity or identity
  • We use our unique insight, our LGBT heritage and perspective to influence decision makers and to effect positive change
  • We embrace difference and champion equality, and challenge others to do so too
  • We work collaboratively with our staff, volunteers, users, partners and supporters to make a difference to people’s lives

Our values


We are true to our mission and believe in the transformative power of excellent and inclusive services, products and experiences.


Both our services and our change agenda are informed by our understanding of the power of human connection and relationship and our unique relationship with the people we work with and for.


We strive to deliver cutting edge and creative solutions to the individual and social problems we identify.


Our policies

We are committed to promoting equality, combatting discrimination and respecting the dignity and independence of our staff, volunteers and services users

We believe that everyone is entitled to be treated with respect, and to be protected from discrimination and harassment. We take care to undertake our work with due regard to individual needs and understand the requirements of the Equality Act 2010.

We have an equalities and dignity policy that underpins all our work. We recognise that discrimination can and does occur on grounds of ethnicity, gender, sexual orientation, disability, immigration status, religion, poverty, age, class, as well as other differences in experience, belief, legal status and culture. Discrimination can be direct, indirect, or institutional. Equal treatment is often insufficient to secure equality of opportunity in employment or service provision and positive action can be required to achieve equality of opportunity.

We are committed to providing high quality services and the very best standard of customer service and care. Some of our services are targeted at particular communities in need.

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Our history

METRO was established 1984 in response to the development of the Greater London Council's Lesbian & Gay Charter, Changing the World.

Originally operating under the name The Greenwich Lesbian and Gay Centre and providing telephone advice and support groups, the charity broadened its remit in 1994, working in partnership with statutory and voluntary organisations serving lesbians, gay men, bisexual and transgendered (LGBT)people and those questioning their sexuality.

Over the next decade and beyond, METRO has extended its services beyond Greenwich, and across South East London, until eventually it began working not only across the whole of London, but nationally and internationally.

In early 2008, the membership of METRO agreed to amend its Constitution to provide services to all people experiencing issues related to sexuality, identity, gender and diversity.

From its inception, METRO has taken a holistic approach to lesbian, gay bisexual and transgendered health and well-being and continues to acknowledge that our ability to create supportive environments for LGBT people depends not only on our strengths as an organisation, but also on our capacity to build alliances and partnerships that empower all people who confront discrimination because of their sexuality, gender, identity or HIV status.

In recent years we have developed a range of services and that support African people and communities affected by HIV consolidated and expanded since our merger with Harbour Trust in December 2010.


Annual reviews

Annual Review 2016

Annual Review 2015

Annual Review 2014

Annual Review 2011

Annual Report 2008

Annual Report 2007

Annual Report 2006