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We want to make sure everyone can access the information provided on this site.

We've put together a few tips to help you. Please send us a message if you can't find what you're looking for. Or you have a suggestion of something we could include.

For general help in making this site and others easier to use, see:

BBC's My Web My Way
AbilityNet's My Computer, My Way!

Using the keyboard instead of the mouse

Metro's website uses the standard UK Government Access Keys system. This system allows navigation to specific areas of the site using keyboard shortcuts. The access keys used on this site are listed below.

S - Skip to main content*
1 - Home page
2 - News & Events
3 - Site Map
6 - Help
9 - Feedback
0 - Access key details (this page)
* Skip navigation on any given page allows you to bypass the navigation areas and go directly to that page's main content.

If you are using Microsoft Internet Explorer, hold down the Alt key, press the appropriate access key and then press the Return key.

If you are using Netscape/Mozilla/Firefox, hold down the Alt key and press the appropriate access key.

If you are using Microsoft Internet Explorer on a Mac, hold down the Ctrl key and press the appropriate access key.

Is the text size too large or too small?

You can adjust the size of nearly all the text on this website by using the font size setting in your browser. This setting is found in the 'View' menu of most browsers.

In Internet Explorer, go to View > Text size and select your desired text size setting (eg, larger, smaller).

In Firefox, go to View > Text size and increase/decrease using Ctrl and + or -If you have a scroll wheel on your mouse, you can hold down Ctrl and scroll back or forth to increase or decrease the font size in both IE and Firefox.

You can also use the Text Size widget which can be found in the top bar of the website.

Changing your computer screen settings

To change the size of the image shown on your screen on a PC running Windows 95 and upwards, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.
On an Apple Mac, you can use the Monitor & Sound Control Panel to change the resolution.

Having difficulty with your keyboard or mouse?

You can fine-tune your mouse and keyboard settings under Start > Settings > Control Panel > Accessibility in Windows 95/98/NT/2000 and XP.

Skipping navigation for talking browsers and screen readers

For speech browsers, you can press Alt and S followed by Enter to skip navigation on our pages.

Downloadable Files

This site uses Adobe Acrobat - you will need Acrobat to view pdf files Download Acrobat Reader.

Web Standards

Metro's website meets the Web Accessibility Initiative's (WAI) conformance level 'A' standard (Priority 1) with the majority of 'Double-A' Standards also met.

All pages validate as XHTML 1.0 Transitional and use structured semantic markup.

Ebere - First Point

I wish this service was around when I was newly diagnosed. I felt my world had fallen apart around me and I didn't know which way to turn for support. You are offering a very valuable service.

Peter- First Point

I felt so relieved to have a named First Point worker who I can call if I need to be referred to a particular service.

Sarah - Counselling

The help and understanding I experienced from everyone I came into contact with whilst using the Metroís services was amazing.

Joe - Mentoring

The programme had such an impact on my life that I decided to come on board as a volunteer mentor!

Joan - First Point

Thank you so much for taking time to listen to me and truly understand how I am feeling. This is the only appointment I've had regarding HIV that didnít feel rushed.

Abimbola- First Point

It has been a long time since I felt that someone actually listened to me.

Simon - Mentoring

By discussing things at such an intimate level with my mentor, I really came face to face with some of the reasons why I was taking chances before.

Kwasi - Mentoring

During the 6 month programme, I developed a close relationship with my mentor. Knowing that I would have to talk to him honestly about what I did in the previous 2 weeks somehow forced me to be safe every time I had an encounter.

David - Counselling

Outstanding people. Outstanding service. Outstanding counselling. Truly something that has allowed me to turn my life around.

Michael - Counselling

I gained a huge amount of help from the counselling service and would like to thank the service for offering so much support.

METRO is always looking for talented people of all backgrounds for a variety of interesting roles, as employees and volunteers.
Support comes in many forms, money is one of them! We'd very much appreciate a donation to help us continue our work.